Regularly serviced equipment lasts longer and works better and is crucial when running a high performing commercial kitchen. Avoid costly downtime by having your equipment serviced regularly.
We offer customised planned services to help you get the best value out of your kitchen investment.
Our Service Goals
We’ll service your equipment regularly
We’ll service your equipment at prescribed times (quarterly and biannually) and assess all common components.
For example: Checking wiring connections and replacing broken pilot lights.
We’ll quote you for any additional repairs
If your equipment needs further repairs, we will quote you at special reduced rates and we’ll explain the requirements and the benefits of having these repairs done.
We’ll provide a written report
We will provide you with a report describing the general condition of the equipment, whether anything should be repaired or replaced, and whether the equipment meets industry standards.
We’ll give you tips for maintenance
We will also give you some tips about self-maintenance.
For example: Daily cleaning rituals and providing the best operational environment.
We'll provide services tailored to your business needs
Our trained technicians provides a tailored service to meet each individual customers requirements.
24 hour, 365 Day Service
We offer a 24 hour, 365 day service with a 24 hour response time in all major cities including Cape Town, Johannesburg, and other countries like Zambia, Botswana, and Zimbabwe.
Quality Customer Experience
Our technical team prides itself on delivering quality customer experience.
We'll provide backup services on all Caterware Connection and other brand's equipment
Our skilled technicians are fully equipped to provide backup services on all Caterware Connection products including other brands providing a one stop all round service.
We offer services for the following equipment:
- Industrial refrigeration equipment
- Industrial gas cooking equipment
- Mechanical equipment
- Electric cooking equipment
